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How to apply free SSL certificate?

If you purchase HostEase business hosting for at least one year, you will enjoy the SSL certificate for free. We will help you install it without any additional charge. But firstly make sure that you...

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If I sign a contract with you, what if I want to cancel my hostin...

Well, don't worry about that, you may cancel your account anytime and receive a prorated refund if it’s allowed according to the terms of service. If you cancel within the first month you will...

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I have registered an account in support.hostease.com, why doesnâ€...

After registering a new account in support.hostease.com, you will find a confirmation link sent by HostEase.com in your email box. Please activate it and then your account will work.

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What is the difference between Windows and Linux hosting?

Windows and Linux are two different operating systems. Linux is more efficient and more secure than Windows. Linux is the preferred choice unless you have websites which need a Windows server. Windows...

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Do you support Joomla or Wordpress?

Yes, Joomla, Wordpress and many other popular Content Management and Blogging systems are supported on our server because they are all PHP and MySQL based which are installed by default on our servers.

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Can you guarantee my hosting keep running all the time?

Hostease.com offers its Subscriber a 99.9% uptime guarantee for shared hosting, which means that shared hosting Subscriber’s website will be up and available at least 99.9% of the time in any given...

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What does “free domain for life” mean?

It means you can enjoy a free domain if you buy any package of our hosting for at least one year. Then you needn't pay for the domain name as long as you keep using the hosting.

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Have you got any reseller plan?

I am sorry to tell you that we don't provide reseller plan at present. But maybe we’ll have such plan later. Please keep an eye on our updates. Thank you.

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Do you support asp.net?

I'm sorry to tell you that we don't support asp.net or asp currently. I think PHP is also a good choice. It’s the best choice on Linux server.

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What is a dedicated server? And what's the advantage and disadvan...

Dedicated server means the subscriber independently rents a server for his website to visit or provides his own service. Compared to shared web hosting, you needn’t worry about the CPU limit. And...

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What is the PHP version on your server? And what about the Zend O...

The current version of PHP on most servers is PHP 5.2.9. And the version of Zend Optimizer is v3.3.9.

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Are multiple domains on your hosting allowed?

You can host unlimited websites if you purchase basic and business package of shared web hosting. But for blog hosting, you’re only allowed to host one root domain.

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What is the maximum concurrent connection of MySQL on your shared...

For each shared web hosting database user, the maximum concurrent connection is 50. The service will not be available temporarily if the concurrent connection number is more that this.

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Which kinds of PDO drivers does HostEase support?

HostEase supports sqlite, sqlite2 and MySQL PDO drivers.

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Do you support InnoDB?

Yes, we support it.

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What is the CPU limit of your server?

The average level is 5%. Please feel free to enjoy it. But make sure you don’t abuse the server resource and affect other users on the server.

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Is nulled script allowed on your server?

Sorry. I’m afraid it’s not allowed on our server.

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Do you allow warez linking site?

Sorry. I’m afraid it’s not allowed on our server.

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Does your server support Ajax?

Yes, our server supports it. Please feel free to use it.

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Have you installed ImageMagick on your server? And could you tell...

Yes, we have installed it on some servers up to now since many subscribers need such feature. I’d like to let you know all of HostEase servers support such feature. We can help you install it...

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What is the maximum capacity when using phpMyAdmin for uploading?

The maximum uploading capacity is 50M each time. By the way, you should use gzip style to upload if you plan to use compressed files.

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Is mod_expires feature available on your server?

Yes, it’s available. Please feel free to use it.

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What is the configuration of your shared web hosting?

Different server has different configuration. All of our servers use Intel Xeon CPU. At present,the CPU we use is Quad Core and this may be improved sequentially with the upgrade of technology in CPU...

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How many hosting accounts are there on your server?

The number of accounts on each server is uncertain. It can be adjusted according to the configuration and performance of the server.

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What software and program versions does HostEase offer?

cPanel Version 11.24+Apache Version 2.2.+PHP Version 5.2.+ MySQL Version 5.0.+

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Backup policy, Do you provide backups?

It is determined by web hosting you just purchase. HostEase.com makes weekly back-ups for shared hosting solutions in case of server downtime. Such back-ups will only be used when there is something...

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How much traffic can I have?

There is no way to determine the maximum number of visitors your site can sustain. Each site is different and the amount of traffic you can handle will depend on the resources each visitor is using.

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My computer operating systerm is Windows, can I buy your hosting ...

Of course, you can. Because you upload your documents and modify your files through FTP and your cpanel. 

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What types of payment methods do you accept?

We accept Paypal,2CheckOut and Alipay.Via Paypal,2CheckOut or Alipay, we support main credit card such as Visa, Master, Mastercard, American Express, Discover, and Chinese Debit Card.

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Can I upgrade at any time? How much does it cost?

Of course yes.You can upgrade whenever you want.And the effect will be instant right after the payment have been set up!It is free for you to upgrade your hosting plan.The only one difference is the...

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Are there any hidden costs, or setup fees?

No,our setup fees are both free on shared hosting and dedicated hosting.And there is not any hidden costs when you are cooperating with us! 

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How much uptime guarantee are you sure?

HostEase.com offers its Subscriber a 99.9% uptime guarantee for shared hosting, which means shared hosting Subscriber’s website will be up and available at least 99.9% of the time in any given...

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Do you support LAMP?

LAMP means Linux,Apache,MySQL and PHP.Yes,we surrport all of these.

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